SMS Terms

These SMS Terms describe the SureShow text messaging program operated by SureShow LLC for transactional appointment coordination.

Last updated: July 16, 2026

1. Program sponsor

SureShow LLC
8424 Brookpoint Court
Tinley Park, Illinois 60487
United States
Support: support@sureshow.app
Website: https://sureshow.app

Program name: SureShow appointment coordination texts. Related documents: SMS Consent Process, SMS Opt-In, Privacy Policy, Terms of Service, Customer Care.

2. What the program is

SureShow sends transactional appointment coordination text messages for scheduled visits. Messages may include appointment invites, reminders, confirmation requests, participant confirmations, schedule updates, reschedule notices, cancellation notices, running-late or on-my-way updates, access-note related coordination (when provided by an organizer), and organizer status updates.

This program is not for marketing blasts, cold outreach, or unrelated promotional campaigns.

3. How consent is obtained

SureShow SMS consent is specific to transactional appointment-coordination texts. It is separate from email consent and from general acceptance of the Terms of Service. Consent is not a condition of purchase.

Verbal consent must occur before the first SureShow text. When an appointment is scheduled by phone or in person, the service-business representative explains SureShow messaging, reads the approved SMS disclosure, and obtains affirmative verbal consent from the recipient. The service business records that verbal consent in SureShow before messaging is enabled.

The first SMS confirms the existing verbal opt-in. It identifies the service business and SureShow, states that verbal consent was previously provided, includes message-frequency and message-and-data-rate language, includes STOP and HELP instructions, and may include a secure link for optional secondary digital confirmation. The first SMS is not an unsolicited request for initial consent.

The optional digital confirmation on the secure page creates additional written evidence of consent. The digital checkbox is optional and unchecked by default. Digital confirmation does not retroactively authorize the first message, which was already authorized by verbal consent obtained and recorded before that message was sent.

Consent applies to SureShow-branded transactional appointment messages regarding the appointment and the identified service business that organizes the visit. The service business facilitates and records consent on SureShow’s behalf.

Recipients may also provide direct digital opt-in through a SureShow form (for example on the SMS Opt-In page) by checking a separate SMS consent box. Entering a phone number alone is not consent.

Example digital opt-in / secondary confirmation language: I agree to receive transactional appointment-related text messages from SureShow and the business handling my appointment, including confirmations, reminders, scheduling changes, on-my-way, running-late, arrival, cancellation, and appointment-status updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. Mobile information will not be sold or shared with third parties for promotional or marketing purposes.

Organizers who add participant phone numbers must obtain and accurately record affirmative consent before enabling SMS. An organizer confirmation checkbox records that the representative already obtained customer permission; it is not a substitute for customer consent. See the full process at SMS Consent Process.

4. Message frequency

Message frequency varies by appointment activity and reminder settings. A single visit may generate multiple messages (for example invite, reminder, confirmation acknowledgment, and schedule change). Ongoing use may generate messages across multiple appointments.

5. Message and data rates

Message and data rates may apply. Check your wireless plan for details. Carriers are not liable for delayed or undelivered messages.

6. STOP and HELP

Reply STOP to opt out of SureShow SMS messages. Reply HELP for help or contact support@sureshow.app.

STOP response (example): You have opted out of SureShow appointment coordination texts. You will no longer receive SMS messages from SureShow. Reply START to opt back in.

HELP response (example): SureShow appointment text support. Reply STOP to opt out. For help, contact the business handling your appointment or visit sureshow.app. You can also email support@sureshow.app.

After opting out, you may still receive a one-time confirmation of the opt-out. The opt-out status and timestamp are recorded and remain effective across future appointments. Creating a new appointment does not automatically restore messaging. A new explicit opt-in is required after an opt-out before messages can resume. Organizers must not re-enable messaging without that new valid consent. Where supported, SureShow recognizes STOP, END, CANCEL, UNSUBSCRIBE, and QUIT.

7. Supported carriers

Messaging is intended for major U.S. wireless carriers that participate through our messaging providers. Availability may vary by carrier and number type. Delivery is not guaranteed on every device, network, or international number.

8. Information used for SMS

SMS reminders and status texts may use names, phone numbers, appointment times, visit addresses or location descriptions, attendee roles, access notes, confirmation status, opt-in and opt-out records, message content, delivery metadata, and support requests. See the Privacy Policy.

9. Privacy and non-sale of mobile information

SMS opt-in consent and mobile phone information are not sold and are not shared with third parties for those third parties’ unrelated marketing or promotional purposes. Sharing with messaging providers and carriers occurs only as needed to deliver and support the service, or as required by law.

10. Important limits

SureShow texts are not for emergency use. Call 911 or local emergency services in an emergency.
Message delivery may depend on carriers, messaging providers, recipient devices, network conditions, and spam filtering.
Status texts do not guarantee that a person will attend, arrive on time, or complete work.
Access notes and similar content are provided by organizers; recipients and organizers should use judgment about sensitive information in SMS.

11. Eligibility

By opting in, you represent that you are the account holder or customary user of the mobile number provided, or that you have authority to consent for that number, and that you are at least 18 years old (or the age of majority in your jurisdiction).

12. Changes

We may update these SMS Terms by posting a revised version with a new “Last updated” date. Material changes may also be noted on the website or through reasonable notice when practical.

13. Example appointment messages

First confirmation after verbal consent: Frank’s Plumbing uses SureShow for appointment updates. You agreed verbally to receive transactional texts about your appointment. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Confirm your preferences and review the SMS terms: [secure link]

Reminder: SureShow reminder for Frank’s Plumbing: You’re scheduled at 123 Oak Street today at 10:00 AM. Reply YES to confirm, HELP for help, or STOP to opt out.

Status update: Frank’s Plumbing via SureShow: On my way for your 10:00 AM appointment.

Messages are transactional only. SureShow does not use this campaign for advertisements, promotions, coupons, lead generation, or unrelated sales messages.

14. Contact

SureShow LLC · 8424 Brookpoint Court, Tinley Park, Illinois 60487 · support@sureshow.app