Customer Care

SureShow helps coordinate scheduled appointments and supports questions about appointment messages, opt-outs, privacy, terms, billing, and account help.

Last updated: June 27, 2026

Main support

For SureShow support, email [email protected]. Please include the appointment type, the appointment date and time, and a short description of the issue so the support team can route the request.

Text message help

SureShow sends transactional appointment coordination text messages for scheduled visits. Messages may include appointment invites, reminders, confirmation requests, participant confirmations, schedule updates, reschedule notices, cancellation notices, and appointment status updates.

Reply HELP to a SureShow appointment text for help. Reply STOP to opt out of SureShow SMS messages. For additional text message questions, email [email protected].

Appointment issue examples

Contact support if an appointment time looks wrong, an appointment participant needs to be updated, a scheduled appointment was canceled or rescheduled, a message was unexpected, or an appointment status appears incorrect.

Privacy and data

For privacy or data questions, email [email protected]. You can also review the Privacy Policy.

Terms and SMS terms

Review the Terms, SMS Terms, and Texts & Updates page for details about SureShow appointment coordination messages, STOP and HELP instructions, message frequency, and message and data rates.

Billing and account help

For billing or account questions, email [email protected]. Include the account email address and a short description of the question.

Response expectations

SureShow reviews support requests during normal business operations and prioritizes issues that affect active scheduled appointments, SMS opt-outs, privacy requests, billing questions, and account access.

Not for emergencies

SureShow is not an emergency service and should not be used for emergency communications. If there is an emergency, contact local emergency services or the appropriate on-site contact directly.