SMS Consent Process

How SureShow obtains permission to send appointment texts

SureShow sends transactional appointment-coordination messages only after the recipient has agreed to receive them.

A service business may use SureShow to send appointment confirmations, reminders, scheduling changes, on-my-way updates, running-late notices, arrival notifications, cancellations, and appointment-status responses.

SureShow does not use this messaging program for promotional or marketing messages.

Last updated: July 16, 2026

Consent process overview

1. 1 Business explains SureShow messaging At phone or in-person scheduling, the representative describes appointment-related texts.
2. 2 Customer gives affirmative verbal consent The representative reads the SMS disclosure and receives a clear yes before messaging is enabled.
3. 3 Business records consent Consent method, time, appointment, disclosure version, and status are stored in SureShow.
4. 4 SureShow sends confirmation message The first SMS is authorized by the previously obtained verbal consent. It is not a consent-request cold text.
5. 5 Optional digital confirmation A secure link offers secondary written confirmation with an unchecked checkbox.
6. 6 Appointment updates continue Transactional confirmations, reminders, and status texts may continue while consent remains valid.
7. 7 STOP disables future messaging Opt-out persists across appointments until a new valid opt-in is obtained.

Who is the customer consenting to?

The recipient directly agrees to receive SureShow-branded appointment-coordination text messages regarding an appointment organized by the identified service business.

The service business facilitates and records the consent process on SureShow’s behalf. The recipient is not merely agreeing to the service business’s general communications.

Messages clearly identify the service business associated with the appointment and SureShow as the messaging platform.

Step 1 — Verbal consent before the first text

When an appointment is scheduled by phone or in person, the service-business representative explains that SureShow will be used to provide appointment-related text updates.

Before any SureShow message is sent, the representative reads the SMS disclosure and receives affirmative verbal consent from the recipient.

Recommended verbal disclosure:

“[Business Name] uses SureShow to send appointment-related text updates. Do you agree to receive transactional text messages from SureShow and [Business Name] about this appointment, including confirmations, reminders, scheduling changes, on-my-way, running-late, arrival, cancellation, and appointment-status updates? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.”

The representative must receive an affirmative response before enabling SMS messages.

Step 2 — Consent is recorded

The service-business representative records the recipient’s consent in SureShow before messaging is enabled.

The consent record may include:

• Recipient mobile number
• Consent method
• Date and time
• Appointment
• Service business
• Representative who recorded the consent
• Version of the disclosure used
• Current opt-in or opt-out status

Example organizer confirmation:

“I confirm that this customer verbally agreed to receive SureShow appointment-related text messages for this appointment after hearing the required SMS disclosure.”

Important: Checking this organizer confirmation is not a substitute for customer consent. It records that the representative already obtained affirmative verbal permission from the recipient.

Step 3 — First confirmation message

After verbal consent has been obtained and recorded, SureShow may send an initial confirmation message.

Example:

“Frank’s Plumbing uses SureShow for appointment updates. You agreed verbally to receive transactional texts about your appointment. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Confirm your preferences and review the SMS terms: [secure link]”

The service-business name should be dynamically inserted into the message.

The first message must:

• Identify the service business
• Identify SureShow
• Explain why the recipient is receiving the message
• State that verbal consent was previously provided
• State that message frequency varies
• Include message-and-data-rate language
• Include STOP instructions
• Include HELP instructions
• Link to the secure digital confirmation page

This is not an unsolicited consent-request message. The first SMS is authorized by verbal consent already obtained and recorded.

The secure link is for confirming SMS preferences, providing optional secondary digital confirmation, creating additional written evidence of consent, and reviewing SMS disclosures and policies. Preferred framing for the linked page includes language such as: “You previously agreed verbally to receive appointment-related text updates. Please confirm your preferences and create a written record.”

Step 4 — Optional digital confirmation

The secure link opens an appointment-specific consent page. The recipient may use this page to confirm SMS preferences and create additional written evidence of consent.

The digital checkbox is optional, unchecked by default, and separate from acceptance of the Terms of Service or Privacy Policy.

Suggested checkbox language:

“I confirm that I agree to receive transactional appointment-related text messages from SureShow and the business handling my appointment, including appointment confirmations, reminders, scheduling changes, on-my-way, running-late, arrival, cancellation, and appointment-status updates.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. Mobile information will not be sold or shared with third parties for promotional or marketing purposes.”

The digital confirmation provides additional written documentation of consent. The first confirmation message was authorized by verbal consent obtained and recorded before the message was sent. Digital confirmation does not retroactively authorize the first message.

Customers who do not consent

A service business may create an appointment without enabling SureShow text messages.

If the recipient does not provide verbal or digital SMS consent:

• The appointment may still be created
• SMS messaging remains disabled
• No automated SureShow message is sent
• Consent is not required to purchase unrelated goods or services

Opting out

Recipients may revoke consent at any time by replying STOP.

When STOP is received:

• SureShow stops automated messages to that number
• The opt-out status and timestamp are recorded
• The opt-out remains effective across future appointments
• Creating a new appointment does not automatically restore messaging
• New valid consent is required before messages can resume

Where supported, SureShow recognizes standard opt-out keywords including STOP, END, CANCEL, UNSUBSCRIBE, and QUIT.

HELP

Recipients may reply HELP for assistance.

Suggested HELP response:

“SureShow appointment text support. Reply STOP to opt out. For help, contact the business handling your appointment or visit sureshow.app. You can also email [email protected].”

Message types

Transactional message types may include:

• Appointment invitations
• Appointment confirmations
• Appointment reminders
• Scheduling changes
• Rescheduling notices
• On-my-way updates
• Running-late notices
• Arrival notifications
• Cancellation notices
• Appointment-status responses

SureShow does not use this messaging campaign for advertisements, promotions, coupons, lead generation, or unrelated sales messages.

Contact

SureShow LLC · 8424 Brookpoint Court, Tinley Park, Illinois 60487 · [email protected]