Privacy Policy

AI connector: current release

The SureShow connector stores your account and business membership, appointments, participant names and phone numbers, consent records, message drafts and tool audit records. Supabase stores the database in the United States. Cloudflare hosts the connector and delivers sign-in emails. Your chosen AI assistant receives the information needed to carry out your requests; appointment reads hide phone numbers unless explicitly requested.

This release drafts texts for you to review and send from your own phone. It does not send SMS through Telnyx, receive SMS replies or automatically process replies sent to your phone. You must honor opt-outs yourself. SureShow does not sell connector data, use it for advertising or train AI models on it. Your AI provider has its own data policies. Contact hello@sureshow.app for connector support and data requests. This section describes the current connector where broader messaging features below do not apply.

This Privacy Policy explains how SureShow LLC collects, uses, shares, and protects personal information when you use our website and appointment coordination service.

Last updated: July 16, 2026

1. Who we are

The controller of personal information described in this policy is:

SureShow LLC
8424 Brookpoint Court
Tinley Park, Illinois 60487
United States
Privacy and support: support@sureshow.app
Early access / general: hello@sureshow.app
Website: https://sureshow.app

SureShow helps organizers coordinate scheduled visits using an appointment status board powered by text messages. Related terms are in our Terms of Service and SMS Terms.

2. Scope

This policy covers the marketing website, early-access forms, support communications, and the SureShow product (including SMS appointment coordination) when operated by SureShow LLC. It does not cover third-party websites or tools that organizers use outside SureShow.

3. Information we may collect

Information you or an organizer provide

Contact details such as name, email address, phone number, and business name
Account and early-access form fields (role, industry, notes, interest in the product)
Appointment or visit details such as date, time, location or address, participant roles, and access notes
Confirmation status, SMS replies (for example YES, running late, on my way), and related message content
Opt-in and opt-out records and consent language associated with messaging
Support requests and correspondence
Billing details if and when paid plans are enabled (often processed by a payment provider)

Information collected automatically

Basic technical and log data such as IP address, browser type, device type, referring URL, pages viewed, and timestamps when you use the website
Security and operational logs related to authentication, messaging delivery attempts, and abuse prevention

Information from service providers

Messaging providers and carriers may return delivery status, error codes, and similar operational metadata needed to send and troubleshoot texts.

4. Sources of information

We may receive information:

Directly from you (forms, email, account setup, support)
From an organizer who adds you as a visit participant
From your SMS replies to SureShow messages
From service providers that help us host, secure, and deliver the service

If an organizer provides your phone number or other details, that organizer is responsible for having the right to share them and for obtaining any required affirmative consent (including verbal consent where applicable) and accurately recording it in SureShow before messaging is enabled. An organizer’s internal confirmation checkbox records that consent was obtained; it does not itself create customer consent.

5. How we use information

We use personal information to:

Operate the website and the SureShow product
Prepare and send appointment coordination messages and process replies
Show appointment status and readiness views to organizers
Maintain opt-in and opt-out records and honor STOP / HELP requests
Respond to early-access, support, privacy, and security requests
Secure the service, prevent fraud and abuse, and debug delivery issues
Improve reliability, product design, and documentation
Comply with law, enforce our Terms, and protect rights and safety
Bill and administer accounts if paid plans are offered

We do not use SMS opt-in consent to send unrelated marketing texts. SureShow messaging is intended for transactional appointment coordination connected to scheduled visits.

6. SMS consent and mobile information

SureShow records consent evidence before automated appointment texts are sent. Consent may be obtained digitally (for example through a SureShow form or optional secondary digital confirmation) or verbally. When verbal consent is used, it is obtained and recorded before messaging begins.

Consent records may include phone number, consent method, timestamp, service business / organizer, appointment context, representative who recorded the consent, disclosure version, and current opt-in or opt-out status.

SMS consent and mobile phone numbers are used to provide SureShow appointment coordination messages. Mobile opt-in information and consent are not sold. Mobile opt-in information and consent are not shared with third parties for promotional or marketing purposes.

Telnyx and other service providers may process phone numbers, message content, and related metadata only as necessary to operate, deliver, support, secure, and troubleshoot the messaging service, or as required by law. This is operational processing, not promotional sharing.

STOP and other opt-out statuses are retained to prevent accidental re-enrollment. Creating a new appointment does not automatically restore messaging after an opt-out.

Message frequency varies by appointment activity. Message and data rates may apply. Reply STOP to opt out or HELP for help. See SMS Terms and SMS Consent Process.

7. How we share information

We may share information with:

Service providers / processors who help us host infrastructure, send SMS, process forms or email, provide security, analytics (if enabled), or payments—under obligations to use data only for services they perform for us
Organizers and authorized account users for visits they manage (for example, confirmation status and relevant replies)
Professional advisors such as lawyers or accountants when needed
Authorities or counterparties when required by law, legal process, or to protect rights, safety, and the integrity of the service
Business transfers such as a merger, acquisition, or asset sale, subject to appropriate protections

We do not sell personal information as “sale” is commonly understood under U.S. state privacy laws, and we do not sell SMS opt-in data.

8. Service providers (examples)

Depending on configuration, categories of providers may include:

Website hosting and content delivery (for example Cloudflare Pages)
SMS / communications providers and telecommunications carriers
Form or email delivery tools used for early access and support
Future payment processors if paid billing is enabled

We update this list as the production stack stabilizes. Contact support@sureshow.app if you need current processor details for a specific deployment.

9. Cookies and similar technologies

The marketing site is primarily static. We may use essential cookies or similar technologies required for security, basic site function, or preference storage. If we add analytics or advertising cookies later, we will update this policy and, where required, provide additional notice or choices.

You can control cookies through your browser settings. Blocking essential cookies may affect site function.

10. Data retention

We retain personal information only as long as reasonably necessary for the purposes above, including to provide the service, maintain consent and opt-out records, resolve disputes, enforce agreements, and meet legal or carrier recordkeeping expectations. Retention periods may vary by data type. When information is no longer needed, we aim to delete or de-identify it, subject to backup and legal hold limitations.

Opt-out and suppression records may be kept longer so we do not message numbers that have opted out.

11. Security

We use administrative, technical, and organizational measures appropriate to the nature of the data and the stage of the product, including access controls and careful handling of messaging credentials. No method of transmission or storage is 100% secure. See also our Security page. Report concerns to support@sureshow.app.

12. Your choices and rights

Depending on your location and relationship to us, you may have rights to request access, correction, deletion, or a copy of certain personal information, or to object to or restrict certain processing.

To make a request, email support@sureshow.app with “Privacy Request” in the subject line. We may need to verify your identity and the nature of your relationship to an organizer account. If you received texts because an organizer added you, some requests may need to be handled with that organizer as well.

SMS: reply STOP to opt out of SureShow appointment texts; reply HELP for help.

Marketing emails (if any): use unsubscribe links or email us to opt out of non-transactional email. Transactional messages related to the service may still be necessary.

13. U.S. state privacy notices (summary)

If you are a resident of a state with a comprehensive privacy law (such as California, Colorado, Virginia, or similar), you may have additional rights regarding access, deletion, correction, and opt-outs of certain data uses. SureShow LLC does not sell personal information and does not share SMS opt-in data for cross-context behavioral advertising. To exercise rights, contact support@sureshow.app. We will not discriminate against you for exercising privacy rights.

If a formal “Do Not Sell or Share” mechanism becomes legally required for technologies we add later, we will implement appropriate controls and update this policy.

14. Children

SureShow is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Organizer accounts are intended for adults 18+. If you believe a child provided personal information, contact us and we will take appropriate steps to delete it.

15. International users

We are based in the United States. If you access the service from outside the U.S., you understand that information may be processed in the United States and other countries where our providers operate, which may have different data protection rules than your country.

16. Sensitive information and access notes

Organizers control what they put in visit records and messages, including gate codes, lockbox instructions, or other access notes. Avoid sending highly sensitive data by SMS when safer channels exist. You should not submit protected health information, government ID numbers, payment card data, or similar sensitive data through SureShow unless we have expressly agreed in writing to process that category of data for your use case.

17. Changes to this policy

We may update this Privacy Policy from time to time. We will change the “Last updated” date above and, for material changes, may provide additional notice (such as email or a site notice) when practical. Continued use of the service after an update means you acknowledge the revised policy, except where applicable law requires a different process.

18. Contact

SureShow LLC
Attn: Privacy
8424 Brookpoint Court
Tinley Park, Illinois 60487
Email: support@sureshow.app

For general support, see Customer Care. For security practices, see Security.