Glossary
Plain words for how SureShow talks about appointments.
Use these definitions on the site, in sales conversations, and for answer engines. No jargon for its own sake.
Appointment status board
The organizer’s single view of a visit: who was invited, who confirmed, who is on the way, who is late, who arrived, and what needs attention. Learn more.
Appointment confirmation by text
An explicit yes (or no) collected by ordinary SMS — not merely a reminder that was delivered. Learn more.
Reminder vs confirmation
A reminder notifies. A confirmation requests a response and creates readiness data. Learn more.
Latest known status
The most recent truthful update from a worker, guest, or organizer. Not live GPS tracking and not a guaranteed minute ETA.
On my way
A status meaning the person has started travel toward the visit. Shown on the board when captured by text or organizer entry.
Running late
A delay status attached to the visit so the right people can adjust. Hidden delays break trust; visible delays are manageable. Learn more.
Arrived
On-site status. Useful for families, hosts, docks, and multi-person meetups.
Needs attention
Something is missing, silent, blocked, or changed: no confirm, wrong access, cancel, short crew, conflict between visits.
Green light
Organizer judgment that required people and access look ready enough to proceed. Not a legal or safety certification.
Multi-person appointment confirmation
Collecting readiness from more than one role on the same visit — without requiring them to exchange personal numbers. Learn more.
No app for guests
Customers, vendors, parents, tenants, and other participants can stay on ordinary SMS. The organizer uses SureShow.
Organizer
The person responsible for the visit’s readiness view: owner, dispatcher, planner, coordinator, parent lead, host.
Visit / appointment
A scheduled meet-at-a-place event with time window, people, and optional access notes. “Appointment” for product language; “visit” often in field examples.
Property access confirmation
Confirming gates, lockboxes, pets, parking, or adult presence before anyone drives. Learn more.
Customer status by text
When a customer asks “where is my guy?” and receives an answer based on latest known status. Learn more.
Transactional SMS
Messages about a scheduled visit the recipient is party to — not marketing blasts or cold outreach. STOP opt-out applies.
Related: llms.txt · How it works · Industries
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